Diagnosing & Treating Confusion Online

Confusion is when someone feels like they cannot think clearly or are disoriented. There are a number of causes for confusion, which can range in severity. These causes include:

  • A seizure
  • Decreased blood flow to the brain
  • Head injury
  • Lack of oxygen to the brain
  • Low blood sugar levels
  • Dehydration

Confusion may develop quickly or over a longer period of time. If it’s associated with an underlying condition, for example delirium or dementia, it may be permanent. But often times confusion is temporary.

Some signs of confusion include abnormal speech, lack of awareness, forgetting what task is being performed, and abnormal changes in emotion.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to confusion. Your provider will recommend in-person examination by a specialist if needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will refer you to your primary care physician where you can have an in-person visit. Treatment for confusion is different depending on the severity.

Options for treatment of confusion differ by cause, but may include:

  • Correcting nutritional imbalances
  • Drinking water
  • Reducing stress
  • Resting
  • Reviewing medications to check for drug interactions

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 What is Telepsychiatry?

Through the TelaCare website or mobile app, you can speak to a therapist from the privacy and comfort of your own home to address common behavioral health challenges. TelaCare's therapists do not have the ability to prescribe medications for the treatment of diagnosed mental disorders. They will refer to you psychiatrist in your area who can prescribe medication if is necessary.

 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 What is online therapy?

With the TelaCare web or mobile app, you can speak to a therapist, anytime, anywhere to address common behavioral health challenges, from the privacy and comfort of your own home. TelaCare's online therapy services are available nationwide and include a network of more than 650 therapists, social workers and other mental health disciplines with a wide variety of specialties.

 How do you approach someone experiencing confusion?

To check whether or not someone is experiencing confusion, ask the person his or her first name, age, and the date. If someone is confused, always introduce yourself, even if you know this person well. Remind this person of his or her location, place a calendar or clock near the person, and talk about current events or plans for the day. Aim to keep the surroundings quiet and peaceful.

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