Diagnosing & Treating Knee Pain Online

Knee pain can originate from a number of areas in the joint, including:

  • Kneecap
  • Femur
  • Tibia
  • Fibula
  • Ligaments
  • Cartilage

Additionally, there are many causes for knee pain. One such cause is an acute injury, for example sprains, dislocation, ligament tears or breaks. Injuries are the most common cause of knee pain however, this condition can also be the result of overuse, which results in inflammation, irritation of tissue, osteoarthritis, tears in tendons, or weight gain. Finally, other conditions, like skin infections or nerve damage can also contribute to knee pain.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to knee pain. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Our platform has an image upload feature that is extremely helpful for both providers and patients. With this feature, our physicians can get a precise, detailed look at your inflammation, rash, or swelling before the visit even begins. This feature is also very useful to see how your condition has progressed. If your condition has been present for a while and you have a picture from early on, it is helpful for our providers to see the comparison. For best results we recommend pictures be taken in bright, natural light, close to the rash and from a few different angles. If you can give a size perspective, like laying a dime near the rash, this can be extremely helpful, as well.

Once an assessment has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for knee pain is different depending on the severity.

Options for treatment of knee pain may include:

  • Physical therapy
  • Stretching
  • Knee brace
  • Elevation
  • Injections (including corticosteroids and hyaluronic acid)
  • Surgery

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com

 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 

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