Diagnosing & Treating Neck Pain Online

The most common cause of neck pain is strain from overuse or poor posture. This can be the result of hunching over a computer, mobile device, or book for prolonged periods of time, positioning a computer monitor too high or low, sleeping in an uncomfortable position, or lifting heavy items without good form. Other causes of neck pain include:

  • Joint pain i.e. from Osteoarthritis
  • Nerve compression from herniated disks
  • Injuries
  • Certain diseases i.e. cancer and meningitis

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine what type of condition you may have based on your neck pain. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for neck pain is different depending on the severity.

Options for treatment of neck pain may include:

  • Heat and ice treatments
  • Rest
  • Stretching and physical therapy
  • Pain medication
  • Muscle relaxants
  • Antibiotics
  • In rare cases, surgery

Practice Telemedicine

Are you a provider interested in practicing telemedecine? Learn more about how to list your practice and start seeing patients within days.

How to register your practice >


Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


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