Frequently Asked Questions
For more information or for any questions not listed, please submit your question using the form on this page.
With TelaCare Health Solutions, LLC, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
No. TelaCare Health Solutions, LLC is designed to handle non-emergency medical issues. You should not use TelaCare Health Solutions, LLC if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While TelaCare Health Solutions, LLC is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
Our doctors are trained to treat a wide range of conditions through TelaCare Health Solutions, LLC. Acne, Allergies, Constipation, Cough, Diarrhea, Ear problems, Fever, Flu, Headache, Insect bites, Nausea / vomiting, Pink eye, Rash, Respiratory problems, Sore throats, Urinary problems / UTI, Vaginitis and more
You can easily sign up or activate your account by using one of the following methods:
1. Go online and visit: SET UP ACCOUNT
2. Call our toll free number: 1-866-488-27764
You can start using Telacare immediately after you sign up and activate your account. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an Telacare account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your Telacare doctor for your appointment.
TelaCare Health Solutions, LLC is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use TelaCare Health Solutions, LLC anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
TelaCare Health Solutions, LLC is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
If you’re receiving TelaCare Health Solutions, LLC as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. TelaCare Health Solutions, LLC accepts most major credit and debit cards.
Yes, TelaCare Health Solutions, LLC can be accessed on most mobile and tablet devices with an Internet connection.
All TelaCare Health Solutions, LLC doctors are U.S. Board Certified and able to
treat a wide range of patients and conditions. Following each consultation, our
members are given a survey to evaluate their doctor and appointment. The results
are analyzed and reviewed for quality assurance and used as part of our
continuous improvement process. Selected doctor consultations are also reviewed
by our internal medical board.
Yes, if the TelaCare Health Solutions, LLC doctor believes medication is
warranted, he or she can write a prescription for non-narcotic medications (i.e.
no controlled substances), which can be sent directly to the pharmacy of your
choice.* As soon your consultation is over, your prescription will be sent
electronically to one of over 65,000 pharmacies to choose from. If for any
reason your pharmacy is unable to receive e-prescriptions, a traditional
prescription is generated for our doctors to sign and fax. All prescriptions are
fully compliant and include all required information.
Confidentiality is a respected part of TelaCare Health Solutions, LLC’s Code of
Ethics. We take your privacy very seriously. Laws are also in place to protect
your privacy. The HIPAA Privacy Rule is designed to be a minimum level of
protection. Some states have even stricter laws in place to protect your
personal health information. TelaCare Health Solutions, LLC can share your
information with your PCP in accordance with applicable state and federal laws.
This varies depending on your specific plan. Most plan designs allow you to use
the TelaCare service for you, your spouse and your dependents at no additional
No, we do not turn patients away because of pre-existing conditions.