Diagnosing & Treating Acid Reflux/GERD Online

Acid reflux occurs when the lower esophageal sphincter (LES) - a ring of muscle at the entrance of the stomach that closes when food passes through - doesn’t close completely. When this happens, it allows stomach acid to re-enter the esophagus, which connects the throat to the stomach. Acid reflux is an uncomfortable condition and may result in heartburn.

GERD, which stands for gastroesophageal reflux disease, is not synonymous with acid reflux. Although the two conditions are closely related, GERD occurs when someone experiences acid reflux symptoms more than twice a week. In some cases, acid reflux progresses to GERD over time.

Common factors that contribute to acid reflux include:

  • Eating large meals lying down
  • Being overweight or obese
  • Snacking close to bedtime
  • Drinking carbonated drinks, coffee, tea, or alcohol
  • Eating certain foods, including chocolate, tomato, mint, garlic, onions, or spicy foods

During a video consult with TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to acid reflux or GERD. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for acid reflux or GERD is different depending on the severity.

Options for treatment of acid reflux or GERD differ by cause, but may include:

  • Antacids that neutralize stomach acid, such as Alka-Seltzer, Maalox, Mylanta, Rolaids, or Riopan
  • Foaming agents that coat stomach to prevent reflux, like Gaviscon
  • H2 blockers that decrease acid production, including Pepcid, Tagamet, Zantac

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Are there any home remedies for acid reflux?

There are a number of lifestyle changes that can be made to improve acid reflux symptoms. The most effective remedy is avoiding food that may trigger acid reflux, including chocolate, tomato, mint, garlic, onions, or spicy foods. Other actions that help with acid reflux are eating smaller meals more frequently, quitting smoking, eating more than a few hours before lying down, and avoiding tight clothes.


 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 Are there any foods I should avoid if I have acid reflux?

Yes, common foods to avoid are:

  • Chocolate
  • Tomatoes
  • Citrus foods
  • Mint
  • Garlic
  • Onions
  • Spicy foods

 How do I activate, access or enroll my account?

To get started, first activate your account by watching this video https://vimeo.com/386140347 and downloading the new member kit https://www.telacare.com/member-kit then if you still need assistance please email support@telacare.com.

You must first CHECK ELIGIBILITY and then activate your account. After, you can LOG IN to your TelaCare account and schedule a visit.

Many people have questions before and after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered the most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

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