Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.


 What are some home remedies for painful, cystic acne?

When someone experiences cystic acne, it’s important they stick to a regular skin care routine that includes specialized soaps, moisturizers, and toners. Other remedies include icing the acne so that the blood vessels will contract, avoiding popping the pimples, and regularly washing all items that may touch your face including your towels and pillowcases.

 What is major depressive disorder?

Major depression is the most common form of depression. It is sometimes called major depression, clinical depression, unipolar depression or simply 'depression.' Major depressive disorder is typically when one has a low mood and/or loss of interest and pleasure in usual activities. Other symptoms can be a factor in depression and most of these symptoms will last for at least two weeks. Depression can be described as mild, moderate or severe. Severe cases of depression are either melancholia or psychotic.


 How long does pink eye last?

How long pink eye lasts will depend on what caused it and what type it is. Typically, when contracted, pink eye can last up to two weeks. If you have viral or bacterial conjunctivitis, symptoms are usually the worst about three to five days after the infection begins. If you are dealing with allergic conjunctivitis, depending on the time of year, your pink eye may last indefinitely.

 Are there any home remedies for acid reflux?

There are a number of lifestyle changes that can be made to improve acid reflux symptoms. The most effective remedy is avoiding food that may trigger acid reflux, including chocolate, tomato, mint, garlic, onions, or spicy foods. Other actions that help with acid reflux are eating smaller meals more frequently, quitting smoking, eating more than a few hours before lying down, and avoiding tight clothes.


 When should you call a doctor online?

Don’t wait weeks for an appointment. Our doctors, therapists, and specialists can help you with the flu, infections, anxiety, stress, skin conditions, and provide advice on medical conditions. No matter what you're facing, we’re available from wherever you are by phone, video, or app. You should call a doctor if any of the following occur:

  • Vomiting that lasts for longer than 1 day
  • Fever or severe diarrhea that lasts more than 2 days
  • Sudden, severe abdominal pain
  • Vomit or diarrhea turns bloody or tarry

 What is the difference between ADD and ADHD?

ADD stands for attention deficit disorder, while ADHD stands for attention deficit hyperactivity disorder. The “H” in ADHD is when hyperactivity is a symptom. Adults will typically not express hyperactivity and only have the attentional issues.


 Depression vs Anxiety: what are the key differences?

Depression is when one is constantly in a low mood with loss of interests and enjoyment, accompanied by other changes such as low energy, disturbed sleep, changes in appetite and poor concentration. Anxiety does not always include this feeling of a low mood – typically, it is excessive or inappropriate worry.

 Is bronchitis contagious?

Chronic bronchitis isn't contagious, but it's a serious health problem that requires a doctor's care. Acute bronchitis, which can last for 1 to 3 weeks, is usually caused by cold or flu viruses. Since these viruses are contagious, acute bronchitis usually is, too.

 What is Telepsychiatry?

Through the TelaCare website or mobile app, you can speak to a therapist from the privacy and comfort of your own home to address common behavioral health challenges. TelaCare's therapists do not have the ability to prescribe medications for the treatment of diagnosed mental disorders. They will refer to you psychiatrist in your area who can prescribe medication if is necessary.

 Can an online dermatologist determine if a skin growth is cancerous?

If you have skin lesions that fit the ABCDE criteria, in that they are Asymmetric with jagged Borders, multiple Colors, a Diameter larger than a pencil, and have been Evolving (you have observed them change over time) -- then you will likely need a biopsy to test for melanoma.

The ABCDE algorithm is just one of many tests a trained dermatologist uses in assessing risk of skin lesions, if you are unsure about whether your lesion merits a biopsy an online dermatologist can quickly examine your skin and either exclude the possibility of it being malignant or tell you that you have sufficient risk factors to merit going in person for testing.

 What is an online doctor visit?

TelaCare is an affordable, convenient way to resolve routine medical conditions. Our unique, secure, technology makes it possible to see a doctor, face to face, without you having to leave your home on your smartphone, desktop or telephone. With video, providers can look, listen and engage with you to diagnose your health concerns and provide an effective treatment plan.

 How long does the flu last?

The flu typically lasts about one to two weeks. Severe symptoms will usually set in after two or three days. Symptoms of weakness, dry cough and fatigue can linger for three to seven days.


 What are the signs of strep throat?

There are many symptoms of strep throat including, but not limited to:

  • Severe and sudden sore throat
  • Cough, sneezing or other cold symptoms
  • White or yellow spots or coating on the throat or tonsils
  • Fever over 101 °F (38.3 °C)
  • Swollen tonsils or lymph nodes in the neck

 How effective is telemedicine in helping me manage my chronic conditions?

Many studies have shown that being able to access care online greatly increases your ability to manage your condition. The ease of access to specialists – particularly in remote areas – means patients have greater opportunities to discuss their conditions on a regular and more frequent basis. Also, the ability to speak with a physician or specialist more frequently helps you to stick with your care plan and to get a better understanding of your condition.


 Can you get strep throat without tonsils?

Yes, you can. There is this misconception that once you get your tonsils removed, you’re immune to disease like strep, but this is not true. Your throat’s structure is what makes the difference. The back of your throat is surrounded by bands of tissue called Waldeyer’s ring. If these tissues get infected by the streptococcus bacteria, it can cause strep throat.

 How long is flu contagious?

Most of the time, the flu will be contagious for about 24 to 72 hours after you have come in contact with the virus. It is possible for you to remain contagious for up to five days after onset of symptoms.

 What is the difference between essential tremors and Parkinsons related tremors?

Essential tremor is a condition that causes uncontrollable shaking in different parts of the body, including the arms, hands, voice box (larynx), tongue, and chin. While an essential tremor often affect the voice and head, head tremors are uncommon in Parkinson’s. Additionally, essential tremor tends to worsen when a part of the body is in motion, while Parkinson’s-related tremors decrease when the body is in motion.

 Are there any physical symptoms of anxiety?

Yes – many people with anxiety have physical (or “somatic”) symptoms such as dizziness, headache, stomach aches/bowel issues, fatigue, insomnia and even increased pain.


 Are there any natural remedies for ADHD?

Despite some theories about diet (nutritional imbalances, mineral deficiencies, etc.) and supplementation, there are not any proven natural remedies.

 What should you eat when you have the flu?

To soothe your throat when it’s sore or dry, you can try ice pops, chicken soup, hot tea, etc. A turkey sandwich is a great source of lean protein which will give your body energy to fight illness. Bananas are easy on the stomach with and they can help with nausea, vomiting and diarrhea.

 Can you get strep throat multiple times?

Yes. Some people tend to get strep throat more than others and a common way to get strep again is if it is not cured after the first course of antibiotic treatment. If you have had strep throat 7 or more times in one year, your physician will most likely recommend performing a tonsillectomy.

 How long does a sinus infection last?

Sinus infections can last many days. Viral sinus infections are usually the worst 3 to 6 days after they start, and then begin to get better by day 10. A viral sinus infection can develop into a bacterial infection, which typically lasts longer than 10 days. Once a bacterial sinus infection is diagnosed and treated, patients usually respond to antibiotics in 2-3 days and sinus infections resolve anywhere between 7-14 days after that.

There are three types of sinusitis and they are based on the length of your symptoms:   

  • Acute Sinusitis - symptoms lasting for less than 4 weeks
  • Subacute Sinusitis - symptoms lasting for 4-12 weeks
  • Chronic Sinusitis - symptoms lasting for more than 12 weeks

 How long is the stomach flu contagious?

Symptoms of gastroenteritis will usually appear one to three days after exposure. Although, you’re contagious before you develop symptoms and up to two weeks after you’ve recovered.

 What causes anxiety?

People can have a disturbance in brain function, often related to the serotonin levels in the brain, which will ultimately cause symptoms of excessive worry or nervousness. Serotonin carries signals along and between nerves and is regarded by some researchers as a chemical that is responsible for maintaining mood balance. Stressful situations can temporarily worsen anxiety, but does not permanently cause it.


 What is the difference between bronchitis and pneumonia?

Both are respiratory conditions in which inflammation is present. Although, for bronchitis it is inflammation of the bronchi and pneumonia is inflammation of the lungs. The bronchi are airways in the respiratory tract that conduct air into the lungs. Generally speaking, pneumonia is a more serious condition that bronchitis. Both conditions can affect a person’s ability to breathe, but pneumonia has been found to reduce breathing function more than bronchitis. Furthermore, a fever in pneumonia is often more severe than a fever in bronchitis.

 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Is a sinus infection contagious?

Sinus infections are usually caused by bacteria or viruses. These bacteria or viruses can sometimes spread from person to person. In most cases, sinus infections are not contagious, but if you start to develop a fever, you may be dealing with a viral infection, which is contagious.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 What should you eat when you have the stomach flu?

There are many things that can be eaten to help with the stomach flu, but foods that are known to help alleviate symptoms include:

  • Bananas
  • Rice
  • Applesauce
  • Toast

 How long is a typical online doctor visit on TelaCare?

A typical doctor visit on TelaCare is 10 minutes – the amount of time needed to handle most medical issues. Of course, you can take as much time as needed as you are not limited with TelaCare.

 Does cranberry juice actually help with UTI?

There is no conclusive evidence that cranberry juice actually works – the support is mostly anecdotal. If you do choose to try it, I would recommend the cranberry gel capsules with water. You can avoid any of the extra sugars in the juices and it is more concentrated.

Cranberries do contain an ingredient that makes it harder for bacteria to stick to the bladder, but studies have not conclusively shown that there is enough of an effect to cure or prevent infections. However, some patients do feel that it helps and there is no evidence to suggest it is harmful.

 What is online therapy?

With the TelaCare web or mobile app, you can speak to a therapist, anytime, anywhere to address common behavioral health challenges, from the privacy and comfort of your own home. TelaCare's online therapy services are available nationwide and include a network of more than 650 therapists, social workers and other mental health disciplines with a wide variety of specialties.

 Can I see a doctor online if I am traveling or in another state?

Yes, just make sure to select the state you’re in under My Location and you’ll only see doctors licensed to treat you in that state. When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor, whether you are home or on the go.

 Can I add my spouse to my account?

Yes you can add them, however your spouse and dependents over 18 will need to manage their own account. Children under 18 may be added to their parents account.

 Can medical forms like sick slips or doctors notes be provided?

Doctors on TelaCare are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. Be sure to request the documentation before ending your conversation. Please note that doctors on TelaCare are not able to provide more substantial documents like FMLA forms, disability forms or handicap/DMV documents as these documents require in in-person evaluation.

 How important is it for me to manage my birth control?

Birth control medication is a safe, simple, and convenient way to prevent pregnancy. It also has other benefits like reducing acne, making your periods regular, and easing menstrual cramps. It’s effectiveness, however, is predicated upon you taking the medication every day, or you might not be protected from pregnancy. Also, like most medications, birth control pills can have side effects. While most go away after two or three months, you will want to talk with your doctor about finding another brand of pill or another birth control method. It is imperative, however, that you do not stop taking the pill before you start a new method or you’ll be at risk of pregnancy.

 What medications are there for ADHD?

Stimulants (e.g., Ritalin, Dexedrine) are effective for treatment of ADHD/ADD, but they are controlled substances, which cannot be prescribed online. Other medications include Strattera, clonidine and other options, which are not controlled substances and can be prescribed online.

 What are the controlled substances that cannot be prescribed online?

There are hundreds of controlled substances that cannot be prescribed online. However, some controlled substances are more common than others and these include:

  • Adderall
  • Alprazolam
  • Ambien
  • Ativan
  • Carfentanil
  • Clonazepam
  • Cocaine
  • Codeine
  • Codoxyn
  • Concerta
  • Demerol
  • Diazepam
  • Dilaudid
  • Fentanyl
  • Focalin
  • Hydrocet
  • Hydrocodone
  • Klonopin
  • Lorazepam
  • Lunesta
  • Methadone
  • Methamphetamine
  • Morphine
  • Naloxone, Narcan
  • Opium
  • Opium Tincture
  • Oxycodone
  • OxyContin
  • Percocet
  • Restoril
  • Ritalin
  • Soma
  • Temazepam
  • Testosterone
  • Tramadol
  • Valium
  • Vicodin
  • Vyvanse
  • Xanax

You can find a full list of controlled substances here: DEA Controlled Substances List

 Can you have sex with a UTI?

While it’s not an absolute contraindication, avoiding anything that could irritate or chafe the urethra is probably a good idea so avoiding sex for a few days typical makes sense.

A contraindication is a procedure that doctors advise against based on evidence that it may cause harm to the patient.

 What is melancholia?

Melancholia is a form of severe depression where many physical symptoms of depression are present. Very common symptoms typically include:

  • When a person starts to move more slowly
  • They are more likely to have a depressed mood that can be characterized by a complete loss of pleasure

 How do you get pink eye?

The most common way to get the contagious form of pink eye is through direct contact with an infected person’s discharge, usually through hand-to-eye-contact. Pink eye can also develop from allergies and exposure to certain chemicals.

 I do not have a smartphone or computer, is there another way to talk with a doctor?

Yes, by dialing 1-800-317-0280 you can connect with agents who can assist you with whatever it is you’re looking for, including enrollment, connecting with a doctor, or answering any technical support questions.

 Can I get a prescription for Birth Control medication online?

Generally speaking, refills or bridge prescriptions are available from your TelaCare physician with an online video visit. In those states that allow it, new prescriptions for non-controlled medications (Birth Control medications usually are not controlled substances) may be prescribed at the discretion of your TelaCare physician. The physician will make that determination after conducting your online exam and obtaining information from you such as the timing and results of your last lab tests, and when you last had a physical exam. 

 What is the difference between a therapist and psychiatrist?

A patient would see a psychiatrist for medication management and a psychologist for talk therapy. Sometimes the best form of treatment is a combination of both talk therapy and medication management. Psychiatrists and therapists are each able to evaluate a person to determine whether one or both treatments approaches are necessary, and can make recommendations based on their assessment.


 Can TelaCare physicians diagnose a chronic condition?

No. Because diagnoses of chronic conditions require specialized tests with specific equipment, they cannot diagnose your chronic condition. In order to see an TelaCare physician for chronic care management, you will first need a diagnosis of that condition from a physician you have seen in person.

 Is strep throat contagious?

Strep throat is highly contagious, as it is caused by bacteria. Strep throat can be spread when someone sneezes, coughs or even breathes because tiny droplets containing the bacteria go into the air and then are easily inhaled by other people. If you have strep, it is recommended to avoid kissing or sharing dishes to avoid spreading the disease.

 What’s the difference between the flu vs cold?

The flu and the common cold are both respiratory illnesses caused by viral infections. Colds are typically milder than the flu. A cold can make you feel ill for a few days, while flu symptoms can make you feel ill for weeks. The flu can also lead to more serious health problems like pneumonia. If you are coming down with a cold, your symptoms will typically begin with a sore throat and other symptoms like runny nose, congestion and cough will most likely follow a sore throat. Flu symptoms are very similar to those of a cold, but they are usually more severe and come on very quickly.

 What are the different types of anxiety?

Different types of anxiety include social anxiety, generalized anxiety (GAD), panic attacks, post-traumatic stress disorder (PTSD) and obsessive-compulsive disorder (OCD).


 How long does bronchitis last?

Acute bronchitis usually improves within a few days without lasting effects, although you may continue to cough for weeks. However, if you have repeated bouts of bronchitis, you may have chronic bronchitis, which requires medical attention and can last much longer.


 How do you get rid of acne scars?

Treatment for acne scars depends on the type of scar. Some popular treatments include over-the-counter topical treatments, laser resurfacing, soft tissue fillers, dermabrasion, and chemical peels. Other treatments include surgery, needling, and botox.

 Are there any foods I should avoid if I have acid reflux?

Yes, common foods to avoid are:

  • Chocolate
  • Tomatoes
  • Citrus foods
  • Mint
  • Garlic
  • Onions
  • Spicy foods

 What is the difference between the stomach flu and food poisoning?

Stomach flu and food poisoning are very similar conditions, while initial symptoms typically include fever and diarrhea. But a stomach virus can take 24 to 48 hours to develop and can have other symptoms, including:

  • Vomiting
  • Nausea
  • Stomach or intestinal cramps
  • Joint stiffness
  • Weight loss

Food poisoning symptoms can begin to develop 2 to 6 hours after food consumption and other symptoms can include:

  • Fatigue
  • Muscle aches
  • Headache
  • Sweating
  • Eye swelling
  • Difficulty breathing
  • Thirst

 What are the side effects of anorexia?

Some physical complications of anorexia include anemia, bone loss, absence of a period in women, low testosterone in men, heart problems. Someone with anorexia may also experience mental side effects, including depression, anxiety, alcohol and drug abuse, and suicide.

 Can I see a doctor if I am traveling outside of the United States?

While we hope to soon be available internationally, we currently only operate in the United States.


 I cannot login to my account what do I do?

If you cannot access your account first, make sure you have REGISTERED YOUR ACCOUNT. If you still cannot sign in then use the FORGOT PASSWORD to get a new password. Please make sure to check your spam/junk folders as sometimes our emails maybe caught in them. If you still cannot get into your account please email support@telacare.com and our support staff will assist you.

 How do I activate, access or enroll my account?

To get started, first activate your account by watching this video https://vimeo.com/386140347 and downloading the new member kit https://www.telacare.com/member-kit then if you still need assistance please email support@telacare.com.

You must first CHECK ELIGIBILITY and then activate your account. After, you can LOG IN to your TelaCare account and schedule a visit.

Many people have questions before and after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered the most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

Don't worry. Just e-mail support@telacare.com. We have highly trained service specialists standing by to assist, 24/7.

 Can a doctor on TelaCare be my regular provider?

Unfortunately, no. Doctors on TelaCare are there to support your care between office visits, such as when you are traveling or when you have a non-emergency or low acuity health condition.

 Do I need to create an account to see a doctor on TelaCare?

Yes, you do need to create an account before you can speak to a doctor on TelaCare. The account creation process is simple and takes just a few moments. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.

 What if I do not have health insurance?

All of TelaCare's services are available without insurance. You have unlimited visits with your membership or employer group plan.

 How much does an online doctor visit on TelaCare cost?

The cost of a visit is included in your membership, compared to the average national cost of $139 for an office visit or $645 for an emergency room visit, and may be even less as some employers have group plans with TelaCare. Contact your Human Resources department to see if your visit is covered with TelaCare. This cost does not include the cost of any prescriptions, follow-up lab work or follow-up visits if deemed applicable.

 Will I be charged more if I talk to a doctor on weekends, holidays or at night?

No. TelaCare offers 24/7/365 access no matter when you visit with the doctor, therapist or medical specialist.

 If my condition cannot be treated through TelaCare, can I still discuss it with a doctor?

If it is not an emergency condition, yes. Doctors at TelaCare are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.

 Why would I see a doctor online?

Illness or injury can strike at any time. TelaCare helps you get back on your feet, no matter where you are or the time of day. You can see a doctor online for a range of issues, from minor illnesses and injuries, symptoms from a chronic condition, or to address general health concerns. Here are a few reasons people go online to see a doctor:

    • I feel like I should probably see a doctor, but can’t really fit it into my over-booked schedule.
    • It’s difficult for me to get a doctor’s appointment.
    • I’m not sure if I should go to the ER or not.
    • My doctor’s office is closed and I don’t want to go to an urgent care clinic or hospital
    • I just moved and don’t know any doctors in my area.
    • I just need a second opinion.
    • I’m between jobs and have no coverage.
    • I have a question about a loved-one’s health and would like some advice.

     Do I need to schedule an appointment?

    TelaCare is designed for on-demand care so no appointment is necessary. After you register and log in to TelaCare, the next available doctor will see you. If no one is available, you will be placed in a "waiting room" and notified by text message once a doctor is available. If you need to have an appointment at a later time you can select a time that is convenient for you and the doctor will call you then as well.

     What is TelaCare not for?

    TelaCare is not for people suffering from serious or life threatening conditions, such as:

      • Seizures
      • Chest pain
      • Neurological symptoms, suggesting a stroke
      • Difficulty breathing
      • Dizziness or loss of consciousness
      • Sudden bleeding
      • Choking or gagging
      • Severe Hypertension or Hemorrhoids
      • Head injury
      • Possible broken bones
      • Cancer
      • Patients who want to hurt themselves (suicidality)
      • Patients who want to hurt others (homicidality)
      • Schizophrenia or hallucinations

      If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

       Who are the doctors?

      The doctors on TelaCare are part of the TelaCare Medical Group, Inc., which is a primary care practice with a national network of board-certified doctors who, on average, have 15 years of experience. Doctors are both single- and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection process to become a part of the network.

       Can a doctor on TelaCare order a prescription refill?

      Doctors on TelaCare will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the doctor. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings.

       What is the difference between anorexia and bulimia?

      People with anorexia and bulimia both are fixated on obtaining a thin figure, but people who have anorexia do so by limiting their food intake to an unhealthy degree. While people with bulimia may limit their food intake, they will also binge eat, but will purge whatever they’ve consumed.

       Can my kids see a doctor on TelaCare?

      Children, under the age of 18, may be easily added to your TelaCare account. If your child is over the age of 18 then you can add them but they must complete their own profile and request consults on their own.

       What is seasonal affective disorder (SAD)?

      SAD is a mood disorder that has a seasonal pattern. It is unclear what the true cause of this disorder is. Although, studies have found that it is related to the variation in light exposure in different seasons. This disorder typically starts in winter and ends when spring rolls around.

       How do you approach someone experiencing confusion?

      To check whether or not someone is experiencing confusion, ask the person his or her first name, age, and the date. If someone is confused, always introduce yourself, even if you know this person well. Remind this person of his or her location, place a calendar or clock near the person, and talk about current events or plans for the day. Aim to keep the surroundings quiet and peaceful.

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