Diagnosing & Treating Bursitis Online

Bursitis is caused by inflammation of the bursa, which is a fluid-filled sac that provides lubrication between the muscles, bones, and tendons near the joint. Bursitis is commonly located in the shoulder, elbow, hip, knee, heel, or big toe joint.

The condition is most commonly caused by repetitive motion, for example sports-related actions, prolonged sitting on hard surfaces, kneeling for long periods of time, and household activities, like gardening, scrubbing, and shoveling. Other causes of bursitis include abnormal bone positioning, which can be caused by arthritis or length differences; inflammation from another condition, including arthritis and gout; and infection.

Bursitis may improve with treatment, but there is a chance the condition can become chronic, often triggered by an existing health problem.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to bursitis. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for bursitis is different depending on the severity.

Options for treatment of Bursitis may include:

  • Rest
  • Antibiotics
  • Physical therapy
  • Assistive devices, for example, a cane
  • Injections (e.g. corticosteroids)
  • Surgery

Practice Telemedicine

Are you a provider interested in practicing telemedecine? Learn more about how to list your practice and start seeing patients within days.

How to register your practice >


Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 How do I activate, access or enroll my account?

To get started, first activate your account by watching this video https://vimeo.com/386140347 and downloading the new member kit https://www.telacare.com/member-kit then if you still need assistance please email support@telacare.com.

You must first CHECK ELIGIBILITY and then activate your account. After, you can LOG IN to your TelaCare account and schedule a visit.

Many people have questions before and after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered the most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

Don't worry. Just e-mail support@telacare.com. We have highly trained service specialists standing by to assist, 24/7.

Skip the waiting room

Speak to a Doctor 24/7/365 Anytime, Anywhere.