Diagnosing & Treating Concussions Online

A concussion is a type of traumatic brain injury caused by a bump, blow, or jolt to the head, or the body is struck or shaken so severely that it causes the head and brain to move back and forth rapidly in a jarring fashion. This sudden movement can cause the brain to bounce around or twist in the skull, creating chemical changes in the brain and sometimes stretching and damaging brain cells. Although many medical providers may describe a concussion as a “mild” brain injury because concussions are usually not life threatening, the effects of a concussion can be serious. You and your online doctor can help determine the severity of your concussion, how to treat it, or if a referral to a specialist is required.

During a video consult on TelaCare, one of our board-certified doctors will ask you a series of targeted questions to determine the severity of your concussion. Your diagnosis will be based on the physical exam, duration, severity of symptoms and a description of the incident that led to your symptoms.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for concussions is different depending on the severity. Due to the complications that can result from a concussion, follow up visits will be important.

Options for treatment of concussions may include:

  • Rest, including avoiding activities that involve concentration
  • Avoiding activities that trigger symptoms
  • Limiting physical activities
  • Medication to relieve headache pain

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 What is TelaCare not for?

TelaCare is not for people suffering from serious or life threatening conditions, such as:

    • Seizures
    • Chest pain
    • Neurological symptoms, suggesting a stroke
    • Difficulty breathing
    • Dizziness or loss of consciousness
    • Sudden bleeding
    • Choking or gagging
    • Severe Hypertension or Hemorrhoids
    • Head injury
    • Possible broken bones
    • Cancer
    • Patients who want to hurt themselves (suicidality)
    • Patients who want to hurt others (homicidality)
    • Schizophrenia or hallucinations

    If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

     How do you approach someone experiencing confusion?

    To check whether or not someone is experiencing confusion, ask the person his or her first name, age, and the date. If someone is confused, always introduce yourself, even if you know this person well. Remind this person of his or her location, place a calendar or clock near the person, and talk about current events or plans for the day. Aim to keep the surroundings quiet and peaceful.

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