Diagnosing & Treating Depression Online

Sadness is a very common emotion and something we all experience. These feelings are normal, especially when dealing with difficult times in life and they will typically pass with little time. When a person has depression, it affects their daily life. Doctors refer to this condition as "depressive disorder" or "clinical depression." There are many different types of depression including major depressive disorder, melancholia, antenatal or perinatal depression, dysthymia and seasonal affective disorder (SAD), to name a few. Depression is a sad but real illness and is by no means a sign of one's character. If diagnosed with clinical depression, most people will need treatment to get better.

During a video consult on TelaCare, your therapist and psychiatrist will ask you a series of targeted questions to determine the best treatment plan for you. This will be based on duration, severity of symptoms and your medical history. Questions about your work and home environment and habits may also be discussed.  

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Depending on the cause and severity of the depression, your treatment plan may include:

  • Talk therapy - this can include:
    • Cognitive behavioral therapy
    • Interpersonal therapy
    • Problem-solving therapy
  • Medications/Antidepressants
  • Natural treatments including:
    • Setting a routine and goals
    • Exercising
    • Eating healthy
    • Getting enough sleep

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 What is major depressive disorder?

Major depression is the most common form of depression. It is sometimes called major depression, clinical depression, unipolar depression or simply 'depression.' Major depressive disorder is typically when one has a low mood and/or loss of interest and pleasure in usual activities. Other symptoms can be a factor in depression and most of these symptoms will last for at least two weeks. Depression can be described as mild, moderate or severe. Severe cases of depression are either melancholia or psychotic.


 Depression vs Anxiety: what are the key differences?

Depression is when one is constantly in a low mood with loss of interests and enjoyment, accompanied by other changes such as low energy, disturbed sleep, changes in appetite and poor concentration. Anxiety does not always include this feeling of a low mood – typically, it is excessive or inappropriate worry.

 What is Telepsychiatry?

Through the TelaCare website or mobile app, you can speak to a therapist from the privacy and comfort of your own home to address common behavioral health challenges. TelaCare's therapists do not have the ability to prescribe medications for the treatment of diagnosed mental disorders. They will refer to you psychiatrist in your area who can prescribe medication if is necessary.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 What is online therapy?

With the TelaCare web or mobile app, you can speak to a therapist, anytime, anywhere to address common behavioral health challenges, from the privacy and comfort of your own home. TelaCare's online therapy services are available nationwide and include a network of more than 650 therapists, social workers and other mental health disciplines with a wide variety of specialties.

 What is melancholia?

Melancholia is a form of severe depression where many physical symptoms of depression are present. Very common symptoms typically include:

  • When a person starts to move more slowly
  • They are more likely to have a depressed mood that can be characterized by a complete loss of pleasure

 What is the difference between a therapist and psychiatrist?

A patient would see a psychiatrist for medication management and a psychologist for talk therapy. Sometimes the best form of treatment is a combination of both talk therapy and medication management. Psychiatrists and therapists are each able to evaluate a person to determine whether one or both treatments approaches are necessary, and can make recommendations based on their assessment.


 What is TelaCare not for?

TelaCare is not for people suffering from serious or life threatening conditions, such as:

    • Seizures
    • Chest pain
    • Neurological symptoms, suggesting a stroke
    • Difficulty breathing
    • Dizziness or loss of consciousness
    • Sudden bleeding
    • Choking or gagging
    • Severe Hypertension or Hemorrhoids
    • Head injury
    • Possible broken bones
    • Cancer
    • Patients who want to hurt themselves (suicidality)
    • Patients who want to hurt others (homicidality)
    • Schizophrenia or hallucinations

    If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

     Who are the doctors?

    The doctors on TelaCare are part of the TelaCare Medical Group, Inc., which is a primary care practice with a national network of board-certified doctors who, on average, have 15 years of experience. Doctors are both single- and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection process to become a part of the network.

     What is seasonal affective disorder (SAD)?

    SAD is a mood disorder that has a seasonal pattern. It is unclear what the true cause of this disorder is. Although, studies have found that it is related to the variation in light exposure in different seasons. This disorder typically starts in winter and ends when spring rolls around.

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