Diagnosing & Treating Life Transitions Online

Change is hard and yet it happens many times throughout our lives. These changes come in all shapes and sizes – both positive and negative. No matter what the case may be, adjusting to all types of change can prove difficult. Luckily, there are coping mechanisms that can help with these adjustments.

Adjusting to change can lead to a variety of symptoms and these symptoms or feelings are normal. When these life transitions are interfering with your daily life, they are called adjustment disorders. Adjustment disorders are typically short-term conditions that occur when someone has a difficulty coping with a source of stress, such as a major life change, loss or event. These events can include:

  • Starting/ending a relationship or marriage
  • Losing or changing jobs
  • Death of a loved one
  • Having an accident
  • Living through a natural disaster
  • Being a victim of a crime
  • Developing a serious illness

During a video consult on TelaCare, one of our board-certified therapists will ask you a series of targeted questions to determine the severity of your adjustment disorder. Your diagnosis will be based on the psychological evaluation, duration, severity of symptoms and your medical history. Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans.

Options for treatment of an adjustment disorder may include:

  • Psychotherapy (the most common treatment)
  • Joining support groups

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 What is online therapy?

With the TelaCare web or mobile app, you can speak to a therapist, anytime, anywhere to address common behavioral health challenges, from the privacy and comfort of your own home. TelaCare's online therapy services are available nationwide and include a network of more than 650 therapists, social workers and other mental health disciplines with a wide variety of specialties.

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