Diagnosing & Treating Osteoarthritis Online

Osteoarthritis, also known as wear and tear arthritis, occurs when cartilage breaks down, causing friction between the bones. Cartilage, a rubbery material that covers the bones, provides shock resistance for the joint. Osteoarthritis occurs when this cartilage begins to lose elasticity and deteriorates over time.

The condition can be caused by a number of factors including overuse, injury, genetics, obesity, and aging. Although osteoarthritis can occur in almost any joint, it’s often diagnosed in the hands, neck, and large toe, as well as the weight bearing joints (e.g. knees, hips and spine).

Osteoarthritis cannot be reversed, but the symptoms can be effectively managed.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to osteoarthritis. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for osteoarthritis is different depending on the severity.

Options for treatment of osteoarthritis may include:

  • Nonsteroidal anti-inflammatory drugs
  • Certain exercises
  • Physical therapy
  • Heat and cold therapy
  • Weight management
  • Cortisone injections

Practice Telemedicine

Are you a provider interested in practicing telemedecine? Learn more about how to list your practice and start seeing patients within days.

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 What is an online doctor visit?

TelaCare is an affordable, convenient way to resolve routine medical conditions. Our unique, secure, technology makes it possible to see a doctor, face to face, without you having to leave your home on your smartphone, desktop or telephone. With video, providers can look, listen and engage with you to diagnose your health concerns and provide an effective treatment plan.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


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