Diagnosing & Treating Plantar Fasciitis Online

Plantar fasciitis is a common cause of heel pain. It is the result of swelling or a tear in the plantar fascia, a ligament that runs between the toes and heel bone, which develops after persistent use.

There are a number of factors that contribute to plantar fasciitis. People who are on their feet for prolonged periods of time are likely to develop the condition, but it’s also common among people who have high arches or flat feet, are overweight or obese, or wear shoes that don’t fit properly. Oftentimes, the cause of plantar fasciitis is unknown. If the condition is not treated, it could lead to chronic heel pain, which can negatively affect your day-to-day tasks.

In extreme conditions, if the plantar fascia has completely torn, the plate can ball up which will cause excruciating pain. If this is the case, your online physician will recommend an in-person examination or a referral to a specialist.

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to plantar fasciitis. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Treatment for plantar fasciitis is different depending on the severity. You can talk to your online doctor and get advice about plantar fasciitis. If you have a severe case of plantar fasciitis, our doctors will refer you to your local PCP or a specialist for an in-person examination.

Options for treatment of plantar fasciitis may include:

  • Nonsteroidal anti-inflammatory drugs
  • Physical therapy
  • Icing regularly
  • Stretching the heel and foot
  • Off-the-shelf or custom orthotics
  • Night splints
  • In rare cases, surgery is needed

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


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