Coronavirus Information and Self-Assessment Center

U.S. health authorities recommend that people be prepared for the possibility of a COVID-19 outbreak in their community. Per the CDC, “Reported community spread of COVID-19 in parts of the United States raises the level of concern about the immediate threat for COVID-19 for those communities. The potential public health threat posed by COVID-19 is very high, to the United States and globally.” You and your family’s health are always our priority. We’re here to help you stay safe and help you get the care and information you need.
Get the most-current information from the CDC

Coronavirus: What you need to know to stay prepared

The Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

Do I have COVID-19 or something else? Before you call, take our Coronavirus Self-Assessment to determine what course of care you need.


WHAT IS THE CORONAVIRUS?

COVID-19 is a respiratory illness caused by a coronavirus that was first identified in China. It is contagious and includes symptoms like fever, cough, and shortness of breath.

HOW DOES THE VIRUS SPREAD?

The virus is airborne and spreads from person to person through coughing and sneezing. It can also be spread through infected surfaces or objects. You may be at greater risk if you have recently lived in or traveled to regions where there are current outbreaks or if you come into contact with someone who has the virus.

EFFECTIVE WAYS TO PROTECT YOURSELF

Wash your hands frequently and for at least 20 seconds, Maintain social distance, Avoid touching eyes, nose, and mouth, If you have fever, cough, and difficulty breathing, seek medical care

What's the difference between COVID-19, cold, and flu?

Symptoms
  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Runny/stuffy nose
  • Body aches
  • Chills
  • Headache
  • Fatigue
  • Vomiting/diarrhea
  • Sneezing
COVID-19
  • YES
  • YES
  • YES
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
FLU
COLD

Coronavirus Consults

We know you may have concerns, and we’re here for you. If you think you’ve been exposed, our doctors are available 24/7 over video to help evaluate your risk and help determine your next steps.

Steps to take to avoid coronavirus

COMMON CORONAVIRUS (COVID-19) FAQ's

As the COVID-19 outbreak unfolds, our commitment to providing high-quality care has never been more important. Virtual care is recommended by the CDC as the way to get care and help avoid exposure and spread of potentially contagious viruses. In these unpredictable times, our doctors are here for you 24/7, working tirelessly to assure that your questions are answered and your needs are resolved. We appreciate your patience during this time.

This is a rapidly evolving situation and the risk assessment is changing daily. The latest updates are available on the Centers for Disease Control and Prevention (CDC) COVID-19 website.

If you’re experiencing allergy or flu-like symptoms and are concerned, contact your primary care doctor or TelaCare as soon as possible. When you call TelaCare, a U.S. board-certified physician will talk with you over the phone or online about your symptoms, recent contact with anyone who may have been infected with the virus, recent travel, and if you are in a high-risk occupation like healthcare worker. You don’t have to leave the comfort of your home and risk exposure because our doctors can evaluate your risk and make a medical assessment. If we identify another type of illness or infection, we can provide treatment or symptom relief so you can feel better. Reach out to us 24/7 through your phone, the mobile app, or online.

Your doctor will determine if you should be tested or not based on your symptoms, exposure to someone who has been confirmed with COVID-19, or if you have recently traveled to affected regions where it’s prevalent. Currently, COVID-19 testing is very limited and being prioritized for the most vulnerable individuals with symptoms or with more severe cases. COVID-19 vulnerable individuals are patients older than 50 years or patients with or patients with chronic diseases such as heart, lung, kidney disease, or diabetes, or immunocompromised.

For those with weakened or compromised immune systems or older adults and individuals with chronic medical conditions (e.g., diabetes, heart disease, receiving immunosuppressive medications, chronic lung disease, or chronic kidney disease) should call their healthcare provider if they have any allergy, flu-like, or coronavirus symptoms.

Keep in mind that there is no treatment for COVID-19, and people who are mildly ill may be able to isolate and care for themselves at home.
Children do experience the same symptoms as adults do with COVID-19. However, at this time, we are seeing that children’s symptoms seem to be milder. Children with chronic diseases such as heart, lung, kidney disease, or diabetes, or are immunocompromised, are at higher risk for complications due to COVID-19.
TelaCare provides virtual care options for COVID-19 and many other minor illnesses or issues that will help people stay out of doctors’ offices and the ER, which could carry many germs. Getting care and guidance from the comfort of your own home can put your mind at ease and help you avoid heavily public areas. Our doctors are available 24/7 by phone or video to evaluate your risk and provide support.
The need for our care has never been greater and providing care in your moment of need is our highest priority. As a result of the demand for answers and healthcare needs, your wait time for a virtual care doctor visit could be as long as a few hours. If your need is not time sensitive, we ask for your help by canceling your visit and waiting a day or two to request care. This will allow us to more quickly get care to those whose needs are most time-sensitive.

If you have a fever or feel feverish, have cold-like symptoms or flu-like symptoms, or feel run-down, you should call TelaCare. A doctor will get to your call as soon as possible. If you are experiencing shortness of breath or difficulty breathing, then you should call your local doctor’s office to request an in-person visit. Shortness of breath–having trouble breathing–is a more severe symptom that requires an in-person evaluation.

The fastest way to receive care is to request a visit on the mobile app or go online. If you’re new to TelaCare, set up your account and complete a brief health history. If you are not yet a member sign up online and then request a consultation.

While you wait for your visit, you can continue to do what you were doing. We will send you a notification when your visit is about to begin. Currently wait times are changing depending on the call volumn with an average time of two hours.
We are partnering with the CDC (Centers for Disease Control and Prevention), state and local health officials, and our health system partners to provide our communities with the support, information, and the care they need.
Social distancing is intentionally increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. COVID-19 is spread by droplets from coughs and sneezes. Being greater than 6 feet away from a person with symptoms and washing your hands frequently greatly reduces the risk of spread. This is why events are being canceled, people are being asked to work from home or avoid public/crowded areas, and why sick people may be asked to wear a mask.
When new, contagious outbreaks like COVID-19 occur, practices like social distancing have become one of the simplest and most effective measures communities can take to avoid exposure as well as spreading the virus.

COVID-19’s incubation period could last up to 14 days, which means you could be carrying the virus to others and not be aware of symptoms until later.

The more we practice social distancing (i.e., working from home, remaining 6 feet apart from people in any public setting, and avoiding heavily public areas or events), the more likely we are to avoid the spread and shorten the period of time we must be out of our normal routine.

Another significant reason social distancing should be exercised is for those who have weakened or compromised immunities. People with diabetes, cancer, respiratory issues, and other specific diseases or disorders can’t afford to get COVID-19.
  • Living in the same household with someone with a known COVID-19 case
  • Having direct physical contact with a known COVID-19 case (i.e., shaking hands, kissing, etc.)
  • Unprotected, direct contact with a known COVID-19 case (i.e., being coughed on, touching a tissue with your bare hands or other objects a COVID-19 case has coughed on)
  • Face-to-face contact with a known COVID-19 case within less than 6 feet (2 meters) and for greater than 15 minutes, including healthcare professionals
  • Sitting within two seats in any direction of a known COVID-19 case
Stay safe and practice social distancing. Stay at home as much as possible, and refrain from socializing or social events. It’s important that you avoid risking exposure and spreading the virus, especially if you have family members at home who are more vulnerable. By practicing social distancing and following handwashing, cough etiquette, and disinfecting high-touch surfaces, you will likely avoid the virus.

People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis. Call your primary care provider or the ER if your illness worsens.

Here are some helpful links from the CDC for guidance:

  1. For symptoms, go here: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
  2. For prevention, go here: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
  3. If you think you have COVID19, go here: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html
  4. To learn more about caring from yourself at home, go here: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/caring-for-yourself-at-home.html

As much as possible, you should stay in a specific room and away from the infected people in your home. If you’ve been in contact with someone who has the virus, you could experience symptoms within 2 to 14 days. Notify your healthcare provider right away if you develop COVID-19 symptoms (i.e., fever, cough, or shortness of breath).

If you are someone who is more vulnerable to COVID-19 and is older than 50 years old or have a chronic disease such as heart, lung, kidney disease, or diabetes, or are immunocompromised, then you should be extra-cautious about social distancing and being around people in general.

Here are some helpful links from the CDC for guidance:

  1. For symptoms, go here: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
  2. For prevention, go here: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
  3. If you think you have COVID19, go here: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html
  4. To learn more about caring from yourself at home, go here: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/caring-for-yourself-at-home.html

ACCESS VIA NATIONWIDE

Our doctors are located across all 50 states.

When you call, you’ll talk to a local doctor who understands the weather and illnesses common to your area.

During or after a visit, providers can send prescriptions and recommendations for over the counter (OTC) medications to a pharmacy of your choice.


ACCESS VIA PHONE

Get the concierge treatment. Call 1-800-317-0280 and speak with a TelaCare representative right away who can get you registered and speaking with a doctor in no time.

Our doctors, therapists, and specialists can help you with the flu, infections, anxiety, stress, skin conditions, and provide advice on serious medical conditions. No matter what you're facing, we’re available from wherever you are by phone, video, or mobile app.


ACCESS VIA WEB

Prefer to have a visit from your computer? No problem. Log onto your account at Member Log In and see a doctor in minutes.

Most doctor visits take about 10 minutes, but you can always take your time if you need to. Doctors on TelaCare can review your history, answer questions, diagnose, treat and even prescribe medication. Prescriptions will be sent to your pharmacy of choice.


ACCESS VIA MOBILE APP

Healthcare is in the palm of your hand. Download the TelaCare mobile app and have a video visit on your smartphone or tablet.

With video, providers can look, listen and engage with you to diagnose your health concerns and provide an effective treatment plan.

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