Diagnosing & Treating Gout Online

Gout is one of the most common conditions doctors on TelaCare treat. Since gout can be extremely painful, it is beneficial for patients to talk to a board-certified medical provider as soon as there is pain. 

During a video consult on TelaCare your doctor will ask you a series of targeted questions to determine if your symptoms point to gout. Then your provider will proceed to determine the best treatment plan for you. Your provider may recommend in-person examination by a specialist if this is needed. Your treatment plan is based on the duration and severity of your symptoms and your medical history.

If your case of gout appears uncomplicated and a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans. Depending on the cause and severity of the illness, your treatment plan for gout may include:

  • Consumption of an anti-inflammatory medication i.e. ibuprofen, etc.
  • Ice and elevate the joint
  • Drink plenty of fluids
    • No alcohol or sodas
  • Relax; stress can cause symptoms to elevate

Note: To assess the severity of your infection the doctor may ask for your temperature, if possible it would be best to take your temperature before starting the call.

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.



 Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. TelaCare is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.


 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 


 Can medical forms like sick slips or doctors notes be provided?

Doctors on TelaCare are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. Be sure to request the documentation before ending your conversation. Please note that doctors on TelaCare are not able to provide more substantial documents like FMLA forms, disability forms or handicap/DMV documents as these documents require in in-person evaluation.

 What is TelaCare not for?

TelaCare is not for people suffering from serious or life threatening conditions, such as:

    • Seizures
    • Chest pain
    • Neurological symptoms, suggesting a stroke
    • Difficulty breathing
    • Dizziness or loss of consciousness
    • Sudden bleeding
    • Choking or gagging
    • Severe Hypertension or Hemorrhoids
    • Head injury
    • Possible broken bones
    • Cancer
    • Patients who want to hurt themselves (suicidality)
    • Patients who want to hurt others (homicidality)
    • Schizophrenia or hallucinations

    If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

     Can a doctor on TelaCare order a prescription refill?

    Doctors on TelaCare will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the doctor. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings.

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